Employee Spotlight: Katie Hicks

Meet Katie Hicks!

Hicks has been working at Hugg & Hall for more than 20 years. She started her career with the company as a parts salesperson and currently works as a field service coordinator at the Little Rock, Ark., branch. In this role she handles the coordination of field service repairs which may include: receiving customer calls, dispatching technicians to work sites, opening work-orders, keying time logs and ensuring all I’s are dotted and T’s are crossed before billing work-orders.

“I get paid to tell men where to go,” said Hicks with levity. “I basically take care of any needs that the technicians have. I am also the person who would take care of the service calls for customers who call with units that are in need of repair. Key the technicians’ times, daily. Proof all work-orders before moving them to the appropriate category to be closed or filed. There are almost too many duties to name them all.”

“Having the ability to cut up with my fellow coworkers every now and then,” said Hicks when asked about her favorite aspect of the job.

Hicks recently spoke on some of her favorite experiences at Hugg & Hall throughout her time working for the company.

“Being at Hugg & Hall as long as I have, I have seen some coworkers come and go,” said Hicks. “I had a few that are no longer with us that I guess you could say livened up the atmosphere. I have two in particular that I owe the honor. One was Bill Betts. He is the reason that I am employed here at Hugg & Hall. The other, Jim Painter, taught me everything I know and some things that I did not need to know.”

Hicks has a wonderful husband of more than 13 years, two daughters (28 and 10) and a son (27). She also has a 16-year-old granddaughter, a 15-year-old grandson and a brand new, infant granddaughter (“the love of my life”).

“If I did not have a 10-year-old, my hobbies would be boating and camping,” said Hicks. “But as it stands right now, my hobbies are her hobbies. These hobbies are softball, everyday, softball, with a little volleyball thrown in there from time-to-time.”

The company would like to send out a huge thank you to Hicks for all of her hard work and dedication throughout the years!

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